If you wish to return or exchange your order for any reason, we're here to help! Returns are possible within 14 days of your purchase. You can return your product in exchange for a credit, a replacement product, or a refund using the payment method used at the time of purchase.
However, the following rules apply to our returns and exchanges policy:
- Returns must be made in their original and complete state (packaging, accessories, instructions) allowing for their resale as new, accompanied by the purchase invoice.
- A return request must always be made before returning a product to us.
- Damaged, soiled, or incomplete Products will not be accepted.
- The cost of return shipping is the responsibility of the Customer.
- The exchange (subject to availability) or refund will be made within 14 days from the receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.
To make a return or exchange request, you can contact us through the customer service form on the "Contact Us" page or by email at contact@europe-ev.com detailing your request.
Any product returned without having made the request and obtained confirmation beforehand will be refused.
However, the following rules apply to our returns and exchanges policy:
- Returns must be made in their original and complete state (packaging, accessories, instructions) allowing for their resale as new, accompanied by the purchase invoice.
- A return request must always be made before returning a product to us.
- Damaged, soiled, or incomplete Products will not be accepted.
- The cost of return shipping is the responsibility of the Customer.
- The exchange (subject to availability) or refund will be made within 14 days from the receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.
To make a return or exchange request, you can contact us through the customer service form on the "Contact Us" page or by email at contact@europe-ev.com detailing your request.
Any product returned without having made the request and obtained confirmation beforehand will be refused.